The small business guide to part-time workers

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Probably all of us would say we know what it means to work part time. But can you describe what a part-time worker actually is? (How many hours they work, what they’re legally entitled to etc.)

Because although part-time employment is commonplace, there’s no real definition of what it means to be one — other than that they’re someone who doesn’t work full time. 

So if someone in your team requests to go part-time, or you decide you need to hire part-time workers, how can you be sure you get it right? 

Our HR expert Alisa Mistry is here to answer all your questions. You’ll find everything you need to know about part-time workers and their employment rights in this guide.


What is a part-time worker? Legal definition 

According to GOV.UK, a part-time worker is:

“…someone who works fewer hours than a full time worker. There is no specific number of hours that makes someone full or  part-time, but a full time worker will usually work 35 hours or more a week.”

How many hours can a part-time worker work?

If we refer to the statement above, it means that: 

  • If someone works 14 hours a week over two days, they’d be considered a part-time worker. 
  • Equally, if their colleague works 21 hours over four days, they’d also be considered a  part-time worker.


What are the employment rights for part-time workers?

GOV.UK also states that:

part-time workers are protected from being treated less favourably than equivalent full time workers just because they’re  part-time.”

This means that your  part-time workers must be treated the same for:

Some benefits for part-time employment will be applied ‘pro rata’, which means in proportion to the hours they work. For example:

  • If you give your full time workers a bonus, and your part-time workers work half the number of hours, they should get half the bonus amount. 

There are some situations when employers do not have to treat part-time workers in the same way as their full time employees. This is called ‘objective justification’ and you can find examples of it on GOV.UK.

If any  part-time worker feels they are being treated unfairly, they can request a written statement of reasons from their employer. If the employee is not satisfied that the reasons are objectively justified, they may take their case to an employment tribunal.

Examples of part-time jobs across industries 

All sorts of roles can be done by part-time workers. Here are some examples from a range of different industries: 

Part-time Product manager 

Part-time product manager roles can be found in sectors like SaaS (software as a service) and FinTech (financial technology), and they typically have higher salaries. These roles may be advertised as part-time or flexible (through a job share, for example). 

Part-time Barista

Part-time barista roles are great for meeting fluctuating demand. For example, some baristas may work the morning to lunch shift to cover the busiest period of the day. 

Part-time Copywriter

Copywriting is another job that lends itself to part-time, especially at a small business level. Often there is a need for copywriting but not enough to warrant a full time position. 

Part-time Sales assistant

Part time sales assistants are common in the retail sector, especially during peak periods like Christmas and January. As well as being part-time workers, many may also be employed on fixed term contracts. 


What are the pros and cons of hiring part-time workers for small businesses?

Hiring part-time workers may be a great option for your small business, but it’s important to weigh up the pros and cons so that any decision you make is an informed one. 

Employing people full time provides consistency and predictability, and can encourage productivity.  Part-time workers typically have fewer responsibilities but can often be more flexible — they also cost you less. 

Pros of part-time employment 

  • Cost-effective – it costs less to employ people part-time, so if you’re looking to extend your team without overcommitting too soon, part-time workers may be your best option.
  • Flexible staffing – Part-time workers tend to work non standard hours, so they’re great for plugging gaps or meeting demand. 
  • Access to a more diverse and experienced talent base – People work part-time for all sorts of reasons. For example: another job, parental or caring responsibilities, studying, etc.
  • Better work life balance for employees – Working part-time can help people achieve a better balance, and happy employees are typically more productive and engaged. 

Cons of hiring part-time workers

  • Scheduling complexity and communication – when people work different shift patterns, scheduling becomes more complicated. It’s then especially important to have good and reliable communication, so that all of your team knows who is working and when. 
  • Possible lack of continuity / availability – Full time workers provide consistency and constancy that part-time workers can’t, no matter how committed they are. You’ll need to assess the unique needs of your small business and evaluate how hiring part-time workers could impact you. 
  • Potential morale issues – If your team is a mix of full and part-time workers, you need to ensure that workloads and responsibilities are distributed fairly so your full timers don’t feel under too much pressure. 
  • Need to rehire if you need more people on board – Sometimes you only fully realise the requirements of a role, especially a newly created one, when it’s being done. If you’ve hired a part-time worker who doesn’t want to work full time hours, you may need to bring in extra support.

How do you calculate holiday entitlement for part-time workers?

Working out pro-rata holiday entitlement can be a big headache. That’s why we’ve created a free online Holiday Entitlement Calculator – to make it quick and painless for you and your team. Our calculator can help you figure out pro-rata holiday as well as holiday pay, split by hour or month. 

[.c-box-inline]Calculate holiday for part-time workers with our Holiday Entitlement Calculator[.c-box-inline]

We also have a free guide to time off management for small businesses, so if you want to quickly calculate holiday for your whole team, we can help there too!

“Before Charlie… taking holidays almost became another job on the to-do list. It’s now so seamless we don’t even have to think about it.”
Sophie Hanman, Customer Happiness Manager @ London Nootropics Read full case study

Charlie’s top tips for managing part-time workers

So now we’ve covered employment rights for part time workers, let’s look at the operational side of things. Because once you’ve ticked off what you need to do, it's how you do it that really makes the difference.

These top tips are from Alisa, one of our HR experts at Charlie, who has tons of experience managing part-time workers at small businesses. 

Make them feel included 

Our number one tip for managing part-time workers is possibly the simplest, but also the most easily overlooked. Ensure you include your part-time employees in team events and meetings, so they don’t feel as though they’re forgotten or unimportant.  

Communicate clearly 

Never underestimate the importance of clear and regular communication. And don’t rely on only one form either — use multiple communication channels wherever you can so that important information is reiterated and everyone knows their schedule. 

Have a complete job description 

When you advertise part-time employment, make sure the job description is detailed but realistic —  i.e. outline what they should expect to accomplish in fewer hours than their full time colleagues. 

Make the role strategic 

For example, by inviting your part-time workers to lead on certain projects. 

Don’t forget development 

Don’t think of your part-time workers as a way to simply ‘fill the gaps’ — really senior people may choose to work part-time and it’s essential to keep them fulfilled and motivated.  

Be as flexible as possible

Offering more flexibility can really boost diversity and open up talent you might otherwise miss. It also helps to build trust and loyalty in a team.

Set clear expectations

With fewer working hours, it’s important to know what success on both sides looks like. Create and communicate clear and realistic goals and priorities to help avoid overload or confusion.

Keep them in the loop

It’s easy for part-time workers to miss out on updates, or feel left out of decisions and big company moments. So take a moment schedule announcements when the majority of your team are working, and send updates and reminders to catch anyone who may have missed them the first time. Your part-time workers should feel just as connected to the company and their team as your full time team members. 

How are part-time working trends changing? 

According to a recent report by Timewise, part-time working trends have evolved, and the pandemic has changed the landscape of how people work. The report, however, shows that: 

  • 37% of workers would consider part-time in the future 
  • Women are more likely to work part-time than men are, mainly due to caring responsibilities, whereas men usually opt for part-time for physical and mental health reasons.
  • Being satisfied in how many hours you work is highly linked to how much you earn, and how secure your role is.  

It’s also important to note that flexible hours have become more of an option, and some companies, like Charlie, operate on a flexible schedule basis where people own their time and their work rather than having clear structured hours in place. 


Part-time workers FAQs

What if a full time employee requests part-time work?

GOV.UK states that: “All employees have the legal right to request flexible working.”

As part of this, employees can request a change to:

  • the number of hours they work
  • the days they work.

This is known as ‘making a statutory application’ and employers must deal with all requests in a ‘reasonable manner’. If you have a good business reason for doing so, you can then refuse or approve their application for moving to part-time.

Can part-time employment become full time?

Yes, part-time workers can move to full time, as long as your processes are fair and the individual in question agrees to it. 

How do I handle multiple part-time contracts?

Good organisation and solid HR processes are vital for handling multiple part-time contracts.  As a startup small business, you may not yet have those processes in place but we can help. 

With Charlie, you can quickly and easily calculate half day working weeks, hourly working weeks, and pro rata leave for multiple employees. As the HR solution for startups and small businesses, Charlie automates and calculates all the tasks and admin around part-time workers — making it much easier to manage multiple contracts. Book a free demo to find out how it works. 

How do I decide between the need for a full time and part-time role?

Only you can decide what’s best for your business, but it’s always worth considering if a business need can be fulfilled through part-time. Not every job requires full time hours, but small businesses and startups can easily overlook this. Employing part-time workers may help you to meet demand without overstretching.  

Do part-time workers get the same benefits as full time employees?

Your part time workers are entitled to the same benefits as your full time employees, some of which will be in proportion to the hours they work — aka ‘pro-rata’. 

Do part-time workers get sick pay?

Statutory sick pay rules apply to full and part-time in the same way, so if they meet the eligibility criteria then your part-time workers are entitled to it. 

Can I request a change of hours for a part-time worker?

You can request a change of hours for a part-time worker, providing you follow a fair process and give your employee reasonable notice. Including a flexible working clause in their employment contract makes it much easier to request future changes.

Is a part-time worker allowed to have another job?

A part-time worker is allowed to legally have another job if there are no clauses in their existing contract that prevent them from doing so.

What is the difference between a zero hours worker and a part-time worker?

The main difference between a zero hours worker and a part-time worker is the guaranteed working hours. 

As per their contract, part-time workers have set hours every week. Zero hours contracts, on the other hand, don't guarantee any hours — which is why they’re often used for ad-hoc work and are also referred to as ‘casual contracts’. 

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Alisa Mistry

Alisa is an experienced HR advisor who focuses on giving small businesses and startups the best advice depending on their situation – including crafting bespoke HR policies.