Amy spent nearly 9 years at CharlieHR, joining as employee #7 and growing into the COO role before moving on from the company. Across every stage of that journey, the work that mattered most to her was helping the leadership team close the gap between what they intended and what actually happened across the organisation. She did this by acting as connective tissue across the business and a multiplier for the CEO, primarily through operating cadence design, cross-functional alignment, and org structure. Amy cares deeply about building organisations that are both high-performing and human. She believes growing a company without losing the foundations that make people want to stay isn't a trade-off you have to make — but it does require the people strategy and operating infrastructure to be built together. This is the kind of work she finds most rewarding. Whilst Amy has moved on from Charlie and into another role, her contributions have shaped Charlie today and her expertise remains most important in all aspects of what Charlie is today.