What are the challenges Fix Radio was facing and how did CharlieHR help to solve them?

Challenge 1 – No proper time off management process

Before Charlie, Fix Radio used to deal with time off on an ad hoc basis – it was very just up to putting in a request and checking the dates with higher management and recording it on a calendar. So far so good.

When they decided to scale a few months later, however, this process became a bit harder to maintain and they knew they had to look for HR software that would help them save time and have an overview of everyone’s time off.

Result 1 – Charlie’s time off feature as the solution

Charlie quickly appeared like the ideal solution for this growing business. It was a way for them to standardise their time off process, which was the main HR challenge they were facing.

By getting Charlie, it allowed Fix Radio to:

• Have an overview of all their team’s time off – no need to ask around or check different calendars.
• Get all the time off process in one place – from employees to managers, everyone can manage it on Charlie’s platform.
• Understand time off overlaps and restrictions – Charlie directly flags who is off when a request is submitted so managers can review it.

“Time off seems like such a simple process, but it can actually make the admin pile up without a proper tool. It also requires coordination for a team like ours so it’s great to have Charlie for that now.”
Jonathan North – Head of Ops @ Fix Radio

Challenge 2 – Having the right tools in place to scale

Scaling can be a challenge for many companies. There are a lot of aspects to consider, especially when it comes to onboarding new employees and making sure you have all their employment contracts in place.

When you’re in the midst of a hiring spree, it can be difficult to find documents at the right time and making sure you’ve recorded all the info you need for each employee.

Fix Radio knew they needed to find a solution to this before they grew.

Result 2 – HR documents and employee stored on a straightforward platform

Small businesses don’t often realise how crucial it can be to have all your HR documents and data in one place.

This was one of the aspects of HR software that Fix Radio was looking for, on top of going for a secure platform where they knew they’d protect their employee data.

With Charlie, there’s been a lot of improvements in the way their HR data and documents are handled:

• All HR documents can be stored in the platform and easily found within one click
• Passport and right to work checks can be done on Charlie
• All employee data is self-served (employees can update it themselves) and secured
• Reports can be generated by management if needed under CSV or useful dashboards
• Everything is handled through a very simple platform that anyone can get the hang of in just a few minutes

This makes dealing with HR very straightforward from Fix Radio’s point of view.

“A lot of people don’t actually realise how much legal stuff there is around hiring, and it’s great to have a platform to help us stay compliant.”
Jonathan North – Head of Ops @ Fix Radio

What would you say to small businesses and startups considering CharlieHR?

“It’s a great solution if you’re looking for a quick set up and a very intuitive UI. It’s also budget friendly which is exactly what small businesses like us are looking for, so go for it.”
Jonathan North – Head of Ops @ Fix Radio