As I mentioned in the intro, I work on a product team that dedicates a lot of effort to understanding what customers want, especially small businesses and startups as they’re the ones Charlie is built for.
To put together this guide, I interviewed over 100 users to understand what they wanted from our employee onboarding software. This included speaking to existing customers as well as people who had switched to another platform.
I also looked at the current market offering, and how we could compete with other products by offering small businesses and startups the core onboarding features they needed.
This led me to put together a list of criteria to measure other onboarding solutions against:
Since this is probably the same information you’ve been looking for, I thought it would be useful to share my findings on how to make onboarding effective. Find the results below and compare them for yourself.